Are your returns and exchanges free?
We have free returns and exchanges for the US, the United Kingdom and the European Union. Also, free returns for Canada and Australia. There is a fee for international returns that will be deducted from your refund when it is processed. Exchanges are not available for international orders.
Where can I return or exchange items?
If an item did not work or you need to call another style yours. Since September 26th, we have changed our exchange and return platform for US orders. To make these requests, simply accessing one of these links: For US orders For EU orders – https://returns.farmrio.eu/#/. For UK orders – https://www.farmrio.eu/apps/returns. For the other countries (international orders) we don’t have exchanges for international orders
Can I return it to the store?
You can return or exchange in store, they will only need your order number and email account.
Can I return online an order made in store?
Yes, you just need your receipt to apply the information required.
What is the deadline to place a return or exchange?
Returns and exchanges will only be allowed till 30 days from the purchase date. Please note that if you request an exchange for an item with low stock, it might not be available.
How many times can I exchange?
Exchanges can only be made once for an item, after that only the return will be available.
I changed my mind about a return or exchange
How do I return or exchange a gift?
You can access the return’s link for the correspondent country and inform the details, choosing to return for a voucher or exchange the item.
When will I receive my refund?
Return processing might take between 15 business days upon delivery at our warehouse, then it can take up to 10 business days for your bank to post the refund to your account.
What is instant credit?
Once you start a return, our system will automatically create an instant voucher that can be used in your next purchase. Since it’s optional, it’s up to you to use the full amount or just part of it. If it is not used or fully used, after we process the return, you’ll be refunded on the original payment method.
I don’t have the same payment method to receive my refund
Our refunds can only be made on the original payment method. Refunds to expired or canceled cards are handled by your bank or credit card issuer and, in most cases, credited automatically to your replacement card.
Return Policy
Returns and exchanges US • Returns received postmarked after 30 days from the original purchase date will be automatically reshipped to the customer upon receipt at our warehouse. We don’t accept returns after 30 days from the original purchase date. • Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange. • We offer free returns and exchanges. • Please note that we only exchange an item once. After exchanging it, you can only return it and receive a refund for the full amount paid for the item. • Exchanged items in-store cannot be returned nor exchanged again. • After opening a return, you can’t add or remove products. In this case, you should contact our CS Team so we can address your case. • Any duties and taxes paid are nonrefundable. • It is necessary to show the receipt of the purchase or present the order’s number. • Discounts cannot be combined with any other offer. • FINAL SALE items cannot be returned. If your order is considered SALE, you can still try again and choose a new piece to call your own. Returns Outside the US • International orders can only be returned, we do not make exchanges for international orders. • We have free returns to Australia and Canada. •There is a fee for international returns of 30 dolars that will be deducted from your refund when it is processed. • Any duties and taxes paid are nonrefundable.
